# Card issuance

> How to issue a virtual Visa card in PS Wallet, which accounts you can pay from, and what to do if issuance fails.

## Before you start

1. **Link your email.** Open "Profile" → "Email", enter your address and the code from the email. The card is registered to this email, and 3-D Secure codes may also be sent there. If your email isn't linked, the app will show the "Link your email to your profile" block right on the issuance screen — you can link it there too.
2. **Top up the account** you'll pay from. You can use USDT on any network (TRC20, BEP20, ERC20, TON), TRX, BNB, ETH, XAUT, GRAM, or rubles.

## How to issue a card

1. On the home screen, tap the "PS Wallet Virtual Card" banner. On the desktop version, tap "+ Issue" in the "Cards" block.
2. The "Card issuance" window will open with the plan terms. Review them and tap "Issue card".
3. In the "Debit account" field, select the account to pay from.
4. Check the "Cost" block: the issuance price and "Total to pay" in dollars. Below, the "Will be debited from account" line shows the amount in the currency of the selected account.
5. Tap "Issue card" — the button shows the amount to be debited. If there isn't enough money in the account, the "Top up account" button will appear instead.
6. If you're issuing a card for the first time, fill in the cardholder details and tap "Submit details". More about the fields below.
7. Wait for the "Card issued" screen and tap "Open card".

A PIN is not required to issue a card.

> [!NOTE]
> The money is debited immediately after you tap "Issue card", before you enter the cardholder details. If you need to correct the details, you don't have to pay again.

## How much it costs

Issuance costs $15, with a total of $15 to pay. When paying from an account in another currency, such as rubles or TRX, the amount is debited at the exchange rate.

All card fees and limits are in the article [Fees and terms](https://help.pswallet.org/en/cryptocards/tariffs).

## Cardholder details

The details are filled in once and saved for future cards.

- **First and last name** — in Latin letters, as in your passport. They will appear on the card.
- **Date of birth** — in DD.MM.YYYY format. The cardholder must be at least 18 years old.
- **Country** — the list includes only countries where the card is issued. More in the article [Where the card doesn't work](https://help.pswallet.org/en/cryptocards/restrictions).
- **Phone** — without the country code; the code is filled in automatically based on the selected country.

No documents or selfie are required.

## How long it takes

Issuance usually takes less than a minute, sometimes a few minutes. You can close the window: the card will appear on the home screen in the "Cards" block, and when it's ready, the bot will send you the message "Card … issued!".

Only one card can be issued at a time. While a card is being issued, you can't order a second one — the app will ask you to wait until it's finished.

## If something goes wrong

**"Details not accepted".** The money for the card is kept. The field with the error will be highlighted in red, with a hint below it explaining what to fix. Correct the details and tap "Submit details" again.

You can also return to the form later: open the card on the home screen — it will show the label "Cardholder details required" and a "Fill in details" or "Correct details" button. The bot will also send you a message about the rejection.

A common cause is that the phone number is already linked to another account. In this case, enter a different number.

**"This card is not issued for the cardholder's country".** The card can't be issued for the selected country.

**"Failed to issue the card".** The money for the card is kept. Tap "Contact support" — the card will be reissued or the money refunded.

**The card stays in the "Issuing" status for a long time.** Wait a few minutes. If nothing changes, contact support.

> [!TIP]
> Card issued? The next step is [topping up the card](https://help.pswallet.org/en/cryptocards/topup), and then [Apple Pay or Google Pay](https://help.pswallet.org/en/cryptocards/pay-and-wallets).

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Source: https://help.pswallet.org/en/cryptocards/issue