# How to protect your account

> Simple rules to keep your wallet safe: PIN, Telegram security, a recovery email, and protection from scammers.

PS Wallet is linked to your Telegram account, and money leaves your balance only after you confirm with your PIN. So your wallet's security rests on two things: a secure Telegram account and a PIN that only you know.

## Set a PIN and link your email

1. Open "Profile" → "PIN" and set a PIN. Choose a combination that is hard to guess: not your birth year and not 1234.
2. At the "Enter recovery email" step, enter an email that only you have access to.

Without an email, only support can reset a forgotten PIN. If no email is linked, a warning will appear in your profile next to the "Email" item.

In the Telegram mini app, you can confirm operations with Face ID or a fingerprint — the wallet will offer to enable this after your first PIN confirmation. Learn more: [PIN and operation confirmation](https://help.pswallet.org/en/start/pin).

## Protect your Telegram account

Anyone who gets access to your Telegram can open your wallet and see your balances. To prevent this:

- Enable two-step verification in Telegram — a cloud password: "Settings" → "Privacy" → "Cloud Password". Link a recovery email to it.
- Check your active sessions regularly: "Settings" → "Devices". End any sessions you don't recognize.
- Never share the Telegram login code that arrives by SMS or in a Telegram chat.

## Recognize the real PS Wallet

Official PS Wallet addresses:

- bot — [@pswallet](https://t.me/pswallet);
- support — [@pswalletsupp](https://t.me/pswalletsupp);
- website — pswallet.org;
- help center — help.pswallet.org.

Scammers create lookalike bots and channels with similar names and avatars. Check the entire username, not just the name and picture.

## What PS Wallet never does

> [!DANGER]
> PS Wallet staff never ask for your PIN, codes from emails, 3-D Secure codes, or your Telegram login code. No one will ask you to transfer money "for verification," "for unblocking," or "to a safe account."

If someone writes to you on behalf of PS Wallet with such requests, they are scammers. Don't reply, and report them to [support](https://t.me/pswalletsupp).

## Suspicious activity

The wallet notifies you about important events in the bot, and sends copies of important notifications to your linked email. Pay attention if you receive:

- **"Incorrect PIN attempts"** — someone entered an incorrect PIN several times in a row;
- **"PIN blocked"** — after 10 incorrect attempts in a row, confirmation is blocked for 24 hours;
- **an email with a confirmation code** that you didn't request.

If it wasn't you:

1. Check your active Telegram sessions and end any you don't recognize.
2. Change your PIN: "Profile" → "PIN".
3. Contact [support](https://t.me/pswalletsupp).

If you didn't request the code from the email, simply ignore the email — without the code, no one can confirm the action.

## A few more rules

- Before withdrawing, double-check the recipient address and network. Malware can replace the address in your clipboard.
- Don't post check links in public chats without a password — anyone can claim them. See [Checks](https://help.pswallet.org/en/withdraw/checks).
- In a browser on someone else's computer, log out of your account: "Profile" → "Log out".
- Don't install "assistants" or bots that ask for access to your Telegram.

:::details If your phone was stolen
End the stolen device's session in Telegram from another device: "Settings" → "Devices". Then change your PIN in PS Wallet and contact support.
:::

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Source: https://help.pswallet.org/en/security/account-security