Privacy Policy
Introduction
This Privacy Policy describes how PsWallet (hereinafter — “PsWallet”, “we”, “our service”) collects, uses, stores, and protects users' personal data.
By using PsWallet, you confirm that you have read this Privacy Policy, understand its terms, and agree to them.
1. What personal data we collect
1.1. Personal data
Personal data is any information that directly or indirectly allows the identification of a user.
1.2. Data provided by you
We may collect the following data:
Identification data (upon request of the security service):
first and last name;
date of birth;
citizenship;
identity documents;
selfies and other verification materials;
proof of residential address;
information about the source of funds.
Contact details:
Telegram ID and Telegram username;
email address (if provided);
support request history.
Financial and transaction data:
wallet addresses;
transaction hashes;
transaction amounts;
transaction history;
data related to the use of crypto cards.
1.3. Data collected automatically
When using PsWallet we may automatically obtain:
IP address;
User-Agent (device type, browser, operating system);
technical data necessary to ensure security and prevent fraud.
1.4. Data from third parties
We may receive personal data from:
KYC/AML providers (in particular, Sumsub);
banks and financial partners when issuing crypto cards;
transaction monitoring and anti-fraud services.
1.5. Age restrictions
PsWallet is intended exclusively for persons who have reached the age of 18. We do not knowingly collect personal data of minors. If such data is identified, it will be deleted.
2. How we collect personal data
We collect personal data in the following cases:
when using PsWallet via Telegram;
when performing operations and using wallet functionality;
when contacting support;
when undergoing KYC verification at the request of the security service;
when issuing and using crypto cards.
3. Purposes of processing personal data
We process personal data for the following purposes:
providing access to PsWallet functionality;
processing and executing transactions;
ensuring security and preventing fraud;
carrying out KYC/AML procedures when necessary;
issuing and servicing crypto cards;
supporting users and handling requests;
sending service and marketing notifications;
complying with applicable legal requirements.
4. Security of personal data
We take reasonable technical and organizational measures to protect personal data, including access restriction, use of secure infrastructure, and internal control procedures.
At the same time the user understands that transmission of data over the internet and messengers cannot be completely protected from unauthorized access.
5. Data retention period
Personal data is stored:
for the entire period of the user's account activity.
The user has the right to request deletion of their data. Deletion is carried out in the absence of technical or justified restrictions related to the security of the service.
6. Transfer of personal data to third parties
6.1. We may transfer personal data to:
KYC/AML providers (Sumsub);
banks and financial partners when issuing crypto cards (including the user's email address);
notification and email delivery services (e.g., Mailgun);
government authorities and law enforcement agencies upon a lawful request.
6.2. We do not sell personal data to third parties.
7. User rights
The user has the right to:
request information about their personal data;
receive a copy of the processed personal data;
request deletion of personal data;
opt out of receiving marketing messages.
To exercise their rights the user can contact us:
via the official support account on Telegram: @pswalletsupp
8. Notifications and marketing
We may send users:
mandatory service notifications related to the operation of PsWallet;
marketing and promotional messages via Telegram and email.
The user has the right to opt out of marketing notifications at any time.
9. Changes to the policy
We reserve the right to make changes to this Privacy Policy. The current version is always available on the website help.pswallet.org/documents/privacy-policy.
Continuing to use PsWallet after changes have been made constitutes the user's agreement with the updated version of the Policy.
10. Contacts
For all questions related to privacy, processing of personal data and the use of PsWallet, you can contact us:
via the official support account on Telegram: @pswalletsupp
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