Cards FAQ

Open the card, find the declined transaction in the history, and check the "Decline reason" line. Common reasons: not enough funds on the card to cover the fee, 3-D Secure verification not passed, the card is frozen, or the merchant is in a country where the card doesn't work. For details, see Where the card doesn't work.

A purchase fee is added to the purchase amount, so the card must have enough for both. The same error occurs if the card's spending limit per transaction, day, or month is exceeded. You can see your card's limits by tapping "Plan" on its page.

A refund from the merchant is credited to the card balance, and a "Refund" transaction appears in the history. The timing depends on the merchant. If the merchant canceled the payment before it was charged, the blocked amount returns to the card automatically.

No, the app doesn't have this feature. Top up the card only with the amount you plan to spend.

• Top-up fee — deducted from the top-up amount, currently 2.2%.
• Purchase fee — $0.25, shown in the purchase details in the card history.
• Small verification fees — for example, when the card is added to Apple Pay or Google Pay. They are also shown in the card history.

For all terms, see Plans and terms.

The balance of all cards is shown on the home screen in the "Cards" block. Tap a card — its page shows the balance and "Transaction history": purchases, top-ups, refunds, declines, and fees.

Open "Profile" → "Notifications" and make sure the "Card transactions" category is enabled. Important messages, such as 3-D Secure codes, are always delivered.

For cards from the old wallet, the app doesn't show transaction history or send notifications, and the balance updates with a delay of up to 5 minutes. You can still use the card.

Open the card and tap "Freeze", then confirm. Purchases with a frozen card are declined. To pay with it again, tap "Unfreeze". You can't freeze a card while it is being topped up — wait until the funds are credited.

If the card shows "Card blocked", contact support — they will explain the reason. You can't unblock such a card yourself.

There is no button to close a card in the app. If you no longer need the card, you can freeze it or contact support.

The plan of an already issued card can't be changed in the app. You can view your card's terms by tapping "Plan" on its page.

Yes, the same way as the first one: Issuing a card. Only one card is issued at a time — wait until the previous one is ready.

The card is valid for 3 years from the moment of issue. The expiration date is shown in the card details. As the expiration date approaches, contact support — they will tell you what to do with the remaining balance.

No. You only need an email in your profile and the cardholder details: first and last name in Latin letters, date of birth, country, and phone number.

Your payment for the card is safe. Open the card on the home screen, tap "Fix details", correct the field highlighted in red, and submit the details again. If the phone number is already linked to another account, enter a different number.