Topping up a card

#How to top up a card

1. On the home screen, in the "Cards" block, tap the card you need.
2. Tap "Deposit". If the card has no transactions yet, you can also tap the "Top up card" button at the bottom of the screen.
3. In the "Debit account" field, select an account.
4. Enter the amount to debit from the account, in the currency of that account. The allowed range is shown below the amount, and the fee is shown below that.
5. Check the "Deposit" button: it shows how many dollars will arrive on the card.
6. Tap "Deposit".

You don't need a PIN to top up your own card.

#Which accounts you can use

Any wallet account: USDT on any network (TRC20, BEP20, ERC20, TON), TRX, BNB, ETH, XAUT, GRAM, or rubles. The amount is converted to dollars at the exchange rate.

If there are not enough funds in the selected account, the app will offer "Deposit to account".

#Fee, minimum, and maximum

Fee — 2.2%. It is deducted from the amount you enter: exactly the amount you entered is debited from the account, and the card receives the amount minus the fee.

How much you can top up — a single top-up can bring from $12 to $4,890 to the card. The app converts these limits into the account currency, taking the fee into account, and shows them below the amount.

Reduced fee. Each month, card top-ups up to $2,000 are charged at a fee of 1%. The limit is shared across all your cards and accounts, and the reduced fee is already included in the amount the app shows. For more details, see the article Fee limits.

Exchange fee. When topping up from some accounts, a line appears under the fee: "Including … for exchange to USDT TRC20". This part is already included in the fee shown. There is no such charge when topping up from USDT TRC20 or from a ruble account.

You can view your card's terms on its page with the "Plan" button.

#How long it takes

Funds usually arrive on the card within a minute. Sometimes crediting takes up to 15 minutes, and in rare cases up to 2 hours.

While crediting is in progress, the card page shows the message "Crediting to card in progress, usually up to a minute". During this time, the amount on the account is reserved, and you can't start a new top-up or freeze the card — wait until it finishes.

When the funds arrive, the card balance is updated and a top-up entry appears in its history.

#If the top-up fails

If the top-up fails, the funds are automatically returned to the account you topped up from, and the bot sends you a notification. You can try the top-up again.

If crediting takes longer than 2 hours, contact support and include the card, the amount, and the time of the top-up.

#FAQ