PS Wallet Pending exchange
Why an exchange sometimes isn't completed right away, what happens to your funds in the meantime, and how to cancel a pending exchange.
On this page
Exchanges usually complete within seconds. But sometimes an exchange stays pending: a clock icon appears next to the "Exchange" operation in your history. This is normal — your funds are safe.
Why an exchange is pending
For some exchanges — more often large ones or those on rare pairs — the wallet needs time to prepare the coins you will receive. While this is happening, the exchange is pending and will complete on its own as soon as the coins are ready. You don't need to do anything.
What happens to your funds
- The amount you are paying is reserved on your account. It is not available for other operations in your balance, but it doesn't go anywhere.
- The amount you will receive is locked in at the moment the exchange is created — the one shown on the screen before you confirmed.
- When the exchange completes, the coins will arrive on your account, and the bot will send you the message "Exchange completed successfully".
How to cancel a pending exchange
- Open the "History" tab and tap the "Exchange" operation with the clock icon.
- Tap "Cancel exchange".
- Confirm: "Cancel exchange?" → "Cancel exchange".
You will see "Exchange canceled — Funds returned to your account". Your funds are returned immediately and without a fee. You can create the exchange again — at the current rate.
The "Cancel exchange" button isn't shown if the exchange has already started executing: it can't be canceled at that stage. If cancellation fails, the wallet will show "The exchange is already in progress or completed — it can't be canceled".
When an exchange is canceled automatically
A pending exchange may be canceled automatically. In this case, your funds are also returned to your account immediately, and the bot sends the message "Exchange … canceled" with the reason:
- The exchange waited too long. If the coins couldn't be prepared within the allotted time, the exchange is canceled.
- The rate changed. While the exchange was pending, the market rate changed significantly. To avoid executing the exchange at an outdated rate, the wallet cancels it — create the exchange again at the current rate.
- Couldn't lock in the rate. Try creating the exchange again.
How long can an exchange be pending?
Usually not long. If the exchange isn't completed within the allotted time, it will be canceled automatically and your funds will return to your account. You don't have to wait — you can cancel it at any time until it starts executing.
The exchange was canceled, but the funds aren't on my account
Refresh the home screen: funds are returned to the same account you exchanged from. If the amount still hasn't appeared, contact support and send the transaction ID from the operation details.
Can I change the amount of a pending exchange?
No. Cancel the exchange and create a new one with the amount you need.
See also: How to exchange.