Withdrawing crypto

#How to withdraw

1. Open the "Transfers" tab in the bottom bar and select "To external wallet". From the account page: "Transfer" → "To external wallet".
2. In the "Debit account" field, select an account — a coin and network, for example USDT TRC20.
3. Paste the recipient's address into the "Address …" field. In Telegram, you can scan the address: tap the scanner icon in the field.
4. If you are withdrawing to an exchange on the TON network, fill in the "Comment (memo)" field.
5. Tap "Continue".
6. Enter the amount. The allowed range is shown below it, and the fee is shown next to it.
7. Tap "Transfer" and confirm the operation with your PIN or biometrics.

The wallet remembers addresses you have already withdrawn to — they appear in a list under the address field.

#Check the network and address

Before confirming, compare the first and last characters of the address. If you paste the address from the clipboard, make sure it has not been replaced.

The wallet will not let you send coins to the address of your own account or to addresses that the security team has blocked for withdrawals.

#Comment (memo) for TON

Many exchanges accept TON deposits to a shared address and tell customers apart by the comment. If the exchange specified a comment (memo) in its instructions, be sure to include it — without it, the transfer will not be credited.

If the address belongs to an exchange that requires a comment and the field is empty, the wallet will ask you to enter it. If the exchange's QR code already contains a comment, it is filled in automatically.

#Fee and minimum

The fee is charged in the withdrawal coin and added to the amount: the withdrawal amount plus the fee is deducted from the account, and the recipient receives exactly the amount you entered.

Blockchain withdrawalsUpdates automatically

Coin	Fee	Minimum
USDTTRON (TRC20)	1 USDT	1 USDT
USDTBNB Smart Chain (BEP20)	0.12 USDT	1 USDT
USDTEthereum (ERC20)	3 USDT	1 USDT
XAUTEthereum (ERC20)	0.0015 XAUT	0.001 XAUT
ETH	0.0005 ETH	0.001 ETH
USDTTON	1 USDT	1 USDT
GRAM	0.05 GRAM	0.5 GRAM
TRX	2 TRX	10 TRX
BNB	0.0003 BNB	0.005 BNB

For example, for a USDT TRC20 withdrawal: fee 1 USDT, minimum 1 USDT. For USDT BEP20: fee 0.12 USDT, minimum 1 USDT.

If the account does not have enough funds to cover the amount plus the fee, "Insufficient funds: at least … needed including fee" appears under the amount.

#How long it takes

After you confirm, the screen "Coins will be sent to address … soon" appears. Usually the withdrawal is sent to the network within a few minutes. Once the transfer is confirmed on the network, the bot sends the message "Transaction … completed successfully" with a link to the blockchain explorer.

You can see the withdrawal status in the "History" tab: a clock icon next to the operation means the withdrawal is still being processed. Tap the operation to open its details: they include the address, fee, Blockchain ID, and the "PDF receipt" button.

#Why a withdrawal may be delayed

Sometimes a withdrawal stays in processing longer than usual. You don't need to do anything — the funds are reserved on your account and will be sent as soon as the withdrawal is ready.

Large withdrawals go through an AML check of the recipient's address. If the address has a medium risk level, the withdrawal waits for a manual review by the security team. If the risk is high, the withdrawal is canceled, and the amount plus the fee is returned to your account — the bot will send the message "The security team rejected the transaction". For more details, see the article AML check.

#Can a withdrawal be canceled

No. A confirmed withdrawal cannot be canceled in the app. If a withdrawal fails, the amount plus the fee will be returned to your account, and the bot will send a message that the transaction failed.