PIN and transaction confirmation

Your PIN is four digits you use to confirm important operations. You can open the wallet and view balances and history without it: the PIN is only requested when money leaves your account or security settings change.

#When a PIN is required

A PIN or biometrics is requested when you:

• withdraw crypto to an external address;
• transfer money to another user or to a bank card;
• create a check;
• pay an SBP QR code or top up Steam;
• view virtual card details;
• make a staking deposit or request to break a piggy bank;
• change your email, the 3-D Secure code channel, or your PIN.

No PIN is needed for: exchanging between your own accounts, issuing and topping up your own card, depositing to your accounts, and withdrawing your referral balance.

Confirmation applies to a single operation. You will be asked for your PIN again for the next one.

#How to set a PIN

If you don't have a PIN yet, the wallet will ask you to set one at your first important operation. You can also do it in advance:

1. Open "Profile" → "PIN".
2. Tap "Set PIN".
3. Enter four digits and repeat them.
4. Enter a recovery email and tap "Save".

The email is needed to reset your PIN if you forget it. You can skip this step with the "Continue without email" button, but then only support will be able to reset your PIN. You can link an email later: "Profile" → "Email".

#Biometrics

In the Telegram mini app, you can confirm operations with Face ID or a fingerprint through Telegram biometrics.

After your first PIN confirmation, the wallet will offer to enable biometrics. Allow access, and next time confirmation will start with biometrics. If you cancel the system prompt, you can enter your PIN manually. The browser version has no biometrics — PIN only.

Biometrics are turned off after you change or reset your PIN. They will turn on again after your next PIN confirmation.

#How to change your PIN

1. Open "Profile" → "PIN".
2. Enter your current PIN.
3. Enter a new PIN and repeat it.
4. Check the recovery email and tap "Save".

#If you forgot your PIN

1. On the PIN entry screen, tap "Forgot PIN?" (it's also available in "Profile" → "PIN").
2. Tap "Send code" — the code will be sent to your linked email.
3. Enter the code from the email.
4. Set a new PIN.

If no email is linked, you can't reset your PIN on your own. Tap "Contact support" and we'll help you.

#Incorrect PIN

After several incorrect attempts in a row, you will receive a warning in Telegram. After 10 incorrect attempts in a row, PIN confirmation is blocked for 24 hours.

You can lift the block earlier by resetting your PIN via email or through support.

#Operations from the bot chat

You can start withdrawals, transfers, and checks right in the chat with @pswallet. The bot will send a "Confirm" button — it opens the app, where you need to enter your PIN or confirm with biometrics. The result will be sent to the chat as a message.

The button is valid for a limited time. If you don't make it in time, the operation is canceled and no money is debited.